The Herb Chambers Companies – Celebrating The Boston Globe’s ‘Top Places to Work’

I am so proud to inform you that The Herb Chambers Companies were recognized among The Boston Globe’s Top Places to Work again this year. That was our sixth award, winning every year since these awards have been given. This year we ranked second in the Largest Employer category (those with over 1,000 employees) up from fifth place in 2013. We were selected from 1,660 employers who participated in the survey, and are the only automotive dealer ever to have received this award, and now we’ve earned it six times.

For me, the most gratifying aspect of this recognition is that it is our employees who nominated us. They then completed surveys from the Globe focused on all aspects of their employment, outlining why we are a great company for which to work.

Throughout the last 29 years, we’ve built a business with over 2,200 team members who do their utmost every day in vehicle sales and leasing, service, parts, finance, administration, maintenance and management to deliver outstanding customer service. Our primary focus is to create the best possible experience with every client contact.

I am often asked why our employees are so positive about our Company. I believe that customer satisfaction begins with employee satisfaction. That is my focus every day. We want to give all team members the environment, resources, compensation and benefits that bring out their passion for excellence and let their motivation shine through to clients.

Besides our industry-competitive salaries and great medical and dental benefit programs, every one of our 54 dealership facilities is state-of-the-art and always, shining. Our work environment is very important, not only for our employees but for our thousands of customers. If a place is welcoming, clean, well-lit, temperature-controlled, comfortably-furnished and filled with exciting products and the most knowledgeable, caring employees to assist you; that’s a winning combination. We also take our employee training and development courses very seriously, because in order to be successful in life and work, listening and communicating well are two very important skills. These two traits will take anyone far no matter where they work, but nowhere are these traits more important than at the Herb Chambers Companies. Clients can’t feel well-served if they can’t be understood, can’t trust our team, or can’t get the right information about any one of our 32 brands and hundreds of vehicle models available.

We will always greet you with a welcoming smile. Simply put, we want to make people feel appreciated for doing business with us, because I appreciate every customer and have deliberately set our customer service standards extremely high. We have a saying around here that ‘every vehicle is purchased one at a time’, and behind every one of those sales should be a happy customer. We know that you have choices, thank you for choosing us.

Do we always try to deliver 100% satisfaction? I would say unequivocally “yes”.

But we’re human and we make mistakes on occasion. Considering our service bays see about 350,000 vehicles a year, to have every one of these appointments go perfectly in every way would be remarkable. However, when issues arise, we take care of them. More often than not, we overcompensate. We know that we’ll have greater customer loyalty down the road, if we always make it right.

A big part of our employees’ satisfaction and success is the growth opportunities we provide. At The Herb Chambers Companies we create hundreds of new opportunities every year. Recently, we purchased the Audi dealership in Brookline on Rte. 9. We’ve signed agreements for a new Lincoln dealership on the Automile, and we’re building a magnificent new Lexus dealership on Derby Street in Hingham. And as we enter 2015, we have additional growth planned. Our people know that they have not come on board for a great place to work, but also a great place to grow with the opportunity to build a great career.

We’ve enjoyed a very successful year in 2014. I want to thank our employees, automobile partners and most importantly, you, our loyal clients, for making that happen. In 2015 we will continue to improve our business. We will continue to try to improve our service to our clients and, yes, we will continue to grow.

The Herb Chambers Companies – Celebrating The Boston Globe’s “Top Places to Work”

I am so proud to inform you that The Herb Chambers Companies were recognized among The Boston Globe’s Top Places to Work again this year. That was our sixth award, winning every year since these awards have been given. This year we ranked second in the Largest Employer category (those with over 1,000 employees) up from fifth place in 2013. We were selected from 1,660 employers who participated in the survey, and are the only automotive dealer ever to have received this award, and now we’ve earned it six times.

For me, the most gratifying aspect of this recognition is that it is our employees who nominated us. They then completed surveys from the Globe focused on all aspects of their employment, outlining why we are a great company for which to work.

Throughout the last 29 years, we’ve built a business with over 2,200 team members who do their utmost every day in vehicle sales and leasing, service, parts, finance, administration, maintenance and management to deliver outstanding customer service. Our primary focus is to create the best possible experience with every client contact.

I am often asked why our employees are so positive about our Company. I believe that customer satisfaction begins with employee satisfaction. That is my focus every day. We want to give all team members the environment, resources, compensation and benefits that bring out their passion for excellence and let their motivation shine through to clients.

Besides our industry-competitive salaries and great medical and dental benefit programs, every one of our 54 dealership facilities is state-of-the-art and always, shining. Our work environment is very important, not only for our employees but for our thousands of customers. If a place is welcoming, clean, well-lit, temperature-controlled, comfortably-furnished and filled with exciting products and the most knowledgeable, caring employees to assist you; that’s a winning combination. We also take our employee training and development courses very seriously, because in order to be successful in life and work, listening and communicating well are two very important skills. These two traits will take anyone far no matter where they work, but nowhere are these traits more important than at the Herb Chambers Companies. Clients can’t feel well-served if they can’t be understood, can’t trust our team, or can’t get the right information about any one of our 32 brands and hundreds of vehicle models available.

We will always greet you with a welcoming smile. Simply put, we want to make people feel appreciated for doing business with us, because I appreciate every customer and have deliberately set our customer service standards extremely high. We have a saying around here that ‘every vehicle is purchased one at a time’, and behind every one of those sales should be a happy customer. We know that you have choices, thank you for choosing us.

Do we always try to deliver 100% satisfaction? I would say unequivocally “yes”.

But we’re human and we make mistakes on occasion. Considering our service bays see about 350,000 vehicles a year, to have every one of these appointments go perfectly in every way would be remarkable. However, when issues arise, we take care of them. More often than not, we overcompensate. We know that we’ll have greater customer loyalty down the road, if we always make it right.

A big part of our employees’ satisfaction and success is the growth opportunities we provide. At The Herb Chambers Companies we create hundreds of new opportunities every year. Recently, we purchased the Audi dealership in Brookline on Rte. 9. We’ve signed agreements for a new Lincoln dealership on the Automile, and we’re building a magnificent new Lexus dealership on Derby Street in Hingham. And as we enter 2015, we have additional growth planned. Our people know that they have not come on board for a great place to work, but also a great place to grow with the opportunity to build a great career.

We’ve enjoyed a very successful year in 2014. I want to thank our employees, automobile partners and most importantly, you, our loyal clients, for making that happen. In 2015 we will continue to improve our business. We will continue to try to improve our service to our clients and, yes, we will continue to grow